Frequently Asked Questions
- How does personalisation work? Tell us your title, names, date, time (optional) and place. We chart the real sky for that moment and email you a preview within 1 business day. After you approve, it's printed to order.
- How long will my order take? About 6–11 business days from order to delivery in Canada (preview ≤1 day, printing 2–5 days, shipping 3–5 days). Order by Dec 7 for Christmas.
- How much is shipping? Free on every order in Canada.
- Where do you ship? Canada only for now.
- Can I return it if I change my mind? No — personalised items are made just for you. But you approve a preview first, and if anything arrives damaged or misprinted we'll replace or refund it (see Returns & Guarantee).
- What if I don't know the exact time? Leave it blank. We'll leave the time off, and the map will still show the sky for that date.
- Is the star map accurate? We calculate star positions for your date, time and place from a public star catalogue, shown as seen looking up from your location. The Moon, planets and Milky Way aren't drawn.
- Can I change my design after ordering? Yes, until you approve your preview. After approval, printing starts and we can't make changes.
- Will I get tracking? Yes — an email with a tracking link when your order ships.
- Will my mug and framed print arrive together? They're printed and packed separately, so they may arrive on different days, at no extra cost.
- Who makes my order? Brant & Birch is a small Ontario shop. Your design is created by me, and printed to order by our print partner, Printful.
- How do I contact you? brantandbirchshop@gmail.com. Replies within 1 business day.