Returns & Our Guarantee
Every Brant & Birch item is personalised and printed just for you.
Our guarantee. If your order arrives damaged, defective, or doesn't match the design you approved, we'll send a free replacement or refund you — your choice. Email brantandbirchshop@gmail.com within 30 days of delivery with your order number and clear photos of the item and packaging. You don't need to send the damaged item back.
Preview before printing. You approve your design before it's printed. Please check spelling, date, time and place carefully. If you notice a mistake in the details, tell us before you approve the preview and we'll fix it at no cost. Once printing has started, we're unable to change a design; if the error was ours, we'll replace it.
Change of mind. Because personalised items are made specifically for you, we can't accept returns or give refunds for a change of mind. (Your rights under applicable consumer-protection laws are not affected.)
Cancelling. You can cancel for a full refund until you approve your preview. After approval, production starts and we can't cancel.
Refunds go to your original payment method; banks can take several business days to post them.
Not sure about something? Write to us first — we'd rather fix it than lose a happy customer.